Reader Warranty

All readers include a two-year warranty from the date of purchase.

To confirm warranty eligibility, please complete the warranty replacement form below. Include the serial number(s) and model of your reader. Upon receipt, our customer service team will then contact you in 1-2 business days with the shipping instructions for your replacement reader, or to advise that your reader is no longer under warranty.

Please provide the following information to determine if your reader is eligible for warranty coverage.
Our staff will check and communicate with you once you submit this form.
PLEASE DO NOT SHIP YOUR READER.
We no longer repair readers.

CUSTOMER INFORMATION

Business Name (Farm/Agency/Other):(Required)

Business Phone:(Required)

Business Email:(Required)

Contact First Name:(Required)

Contact Last Name:(Required)

READER INFORMATION

Reader Model:

Reader Model Serial Number:

Date Of Purchase (if known):

Case Number(Required)

SHIPPING INFORMATION

Business Address:(Required)

City:(Required)

State:(Required)

Zip Code:(Required)

ADDITIONAL INFORMATION
Short description of reader fault / additional notes:

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I attest that the information I am submitting for an Allflex Reader Warranty request is true and accurate.

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Allflex is a brand of Merck Animal Health, a division Merck & Co., Inc., Rahway, NJ, USA, and marketing communications will be sent by entities involved in the MSD Animal Health operations. You have the right to remove your consent at any time, by contacting us at the following email address: dataprivacy@allflex.global.

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